Shut down issues in Windows 98

If you are currently running an anti-virus program on the computer it may interfere with the shutdown procedure. If so disable the floppy drive scan on shutdown.

For Norton AV: Go to Start, Programs, Norton AntiVirus, Norton Anti Virus. Click the Options button, and then go to the AutoProtect tab. Click the Advanced button in the lower right corner and remove the check mark in "Check floppies when Rebooting computer" Hit Ok and close the Antivirus program.
For McAfee: Double click the Shield Icon in your System tray. On the Detection tab, uncheck Scan Floppies on Shutdown.
This is a common problem between Win98 and many antivirus programs. You may also want to make sure that you have any patches or updates for the program installed that may fix the problem.

If you still have the problem try removing any background programs. Follow these instructions to do this:

Click Start and select Run.
Delete the contents of the box if there is text present and type msconfig
Then click OK.
Select the Startup tab at the top right.
Remove checks from all items excpet the following:
Scan Registry
System Tray
2 Load Power Profiles
Then click OK. Windows will ask you to reboot click YES.
These are the only items needed to run windows efficiently. All other programs will continue to function when the applications are started.

If you use any PCMCIA card on the unit you may want to stop the card before you shut down.

To do this follow these instructions:

Click on Start go to Settings, and click on Control Panel.
Double click on the PC cards (PCMCIA) icon.
In the list it will show the cards you have inserted in the sockets. Highlight the card and click on the Stop button.
It will then tell you it is safe to remove the card. You do not have to remove it just make sure it is stopped.
Do this for all PCMCIA cards before you shut down.
Lastly you can try one more thing.
NOTE: This involves changing settings in the Windows registry. If any incorrect changes are made the computer may not boot back to Windows. Follow these instructions carefully and at your own risk.

Click on Start, click on Run.
Type in MSCONFIG. Click on the Advanced button.
Remove the check from disable fast shutdown. Click OK, and the click OK again. It will want to restart, tell it YES to restart.
Once it gets into Windows we want to make some changes to the registry. Click on Start go to Run
Type REGEDIT and click OK. It will bring up the registry editor.
On the left there are some folders listed. Click the plus(+) symbol next to HKEY_LOCAL_MACHINE, in the list of folders below double click on System, then on CurrentControlSet, then Control,
Click and highlight the Shutdown folder.
In the right side of the registry editor window it will show you the contents of the Shutdown folder. You will see an entry that says FastReboot.
Right click on Fast Reboot and then click on Modify.
In the new window there will be a box that says Data Value. Erase whatever is in that box and type in the number 0.
Click OK.
Close the registry editor out.
Restart the computer.
Once it gets back into windows try to shut it down. Remember to stop your PCMCIA cards first. See if that helps it.
If you are still having problems refer to Microsoft's Knowledge Base(http://search.support.microsoft.com/kb/c.asp?fr=0&SD=GN&LN=EN-US) and refer to the following article:Q202633 - How to Troubleshoot Windows 98 Shutdown Problems

If you continue to have problems you will want to contact Technical Support directly by phone. You can contact WinBook Technical Support at 800-468-1225 or 614-334-1497 from 8am to 9pm Mon-Fri and 9am to 4pm Sat Eastern Time.